This shipping and minimum order value policy (the “Shipping Policy”) sets out the general terms and conditions regarding shipping and minimum order value of Orders made on the GetVoon Website. The terms and conditions included in this Shipping Policy apply in addition to Our Terms of Service, and our Refund Policy. Any capitalized terms defined in the Terms of Service, have the same meaning in this Shipping Policy. For questions relating to the use of the Website, an Order, this Shipping Policy or GetVoon please contact Our team via: hello@getvoon.com.
*FREE SHIPPING
The free shipping only applies to orders over 300kr worth of value. The free shipping may not work with certain special promotions / discount coupons.
MINIMUM VALUE FOR ORDER
The minimum order value for all orders is 65kr plus shipping.
This means that We will not accept and process orders that have a value of less than 65kr.
COUNTRIES WE CURRENTLY SHIP TO & FEES
We at GetVoon work hard to offer you the best conditions for shipping. At the moment We are in a startup phase and it is therefore difficult to negotiate good deals with the major suppliers. We will work towards attaining better shipping rates as our order volume grows.
| Countries | Courier | Shipping Fee | Free Shipping for Orders over | |
| 1 | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Portugal, Romania, Slovenia, Spain | PostNord | 235kr | 1500kr |
| 2 | Sweden | DHL | 49kr | 300kr |
| 3 | Albania, Andorra, Belarus, Bosnia & Herzegovina, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Serbia | PostNord | 299kr | 1500kr |
We currently do not sell or ship outside of Europe.
DELIVERIES
The package is delivered to the address indicated by you in your Order (if sent by letter parcel) or the closest servicepoint (after unsuccessful attempts made by DHL/PostNord). You are responsible to check the nearest DHL/PostNord servicepoint. We cannot deliver to a P.O. box due to courier restrictions.
When you have placed your Order, the Products are packed the same day and shipped as quickly as possible to you. With Our current partners, you will usually receive your parcel within the timeframe listed in the below table. During promotions or unexpectedly large demand on any Product, it may, however, take a little longer and we cannot make any guarantees. Please also note that We do not guarantee that any Product is not stopped or delayed at the customs.
| Countries | Est. Delivery Timeline | |
| A | Portugal | 10 Business Days |
| B | Finland1 | 7-10 Business Days |
| C | Others | 3-5 Business Days |
1 for these areas, customers are required to check the local regulations directly for any concerns.
ORDER CONFIRMATION
Once We receive your order We will send you a confirmation e-mail with information about your order. Please check your order confirmation and make sure that the information is correct. If you have any questions please contact Us immediately. Please save the order confirmation and record your customer number/order number.
