{"id":817,"date":"2022-02-23T08:18:02","date_gmt":"2022-02-23T08:18:02","guid":{"rendered":"https:\/\/getvoon.com\/?page_id=817"},"modified":"2025-04-14T05:49:40","modified_gmt":"2025-04-14T03:49:40","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.getvoon.com\/sv\/refund-policy\/","title":{"rendered":"\u00c5terbetalningspolicy"},"content":{"rendered":"
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For any questions or concerns regarding Voon products, please contact us at hello@getvoon.com<\/p>\n

RETURNS<\/h3>\n

Here at GetVoon, we have a 30-day return policy and will take back unused and unopened product within 30 days after the product has been delivered.<\/p>\n

To be eligible for a return, your item must be unused and in the same condition that you received it. The product must also be in its original packaging. Voon products are sealed with two special tampering seals. Both seals must be fully in tact in the event of a return to be eligible. To ensure your returned product isn\u2019t tampered with during logistics, we would like to request minimal two photos of the products with unbroken seals before the product is sent back.<\/p>\n

DAMAGED GOODS & PRODUCT COMPLAINTS<\/h3>\n

The right to a complaint covers ordered products that are defective or missing. If there is a defect or if a product is missing the consumer must reach out to Voon within 30 business days via hello@getvoon.com or order@getvoon.com providing the order number as well as a written description of situation, photos of the products and proof of payment. The complaint will be processed by Voon during not more than 14 business days to establish potential circumstances and approval. For all approved complaints, Voon are responsible for retrieving and costs associated to retrieving products from the consumer via the same shipment provider. Replacement products will be sent latest 14 business days after Voon retrieves products covered in the initial complaint. Shipment costs associated to the replacement products will be covered by Voon.<\/p>\n

If you receive a product that was damaged or have pouches missing, please describe the issue in detail as soon as you open the can(s) and we will work to address it accordingly. We would kindly ask you to attach as many relevant pictures in order for us to better assess the issue, it can also help to speed up the process.<\/p>\n

AMENDMENT & CANCELLATION<\/h3>\n

We do our best to ship out Voon CBD products as soon as we receive your order. If for any reason you need to amend your order or cancel, please follow the following steps:<\/p>\n

STEP ONE<\/strong>
\nEmail us at hello@getvoon.com<\/a> with the subject title “Order Amendment \/ Cancellation for Order#(YourOrderNumber)<\/em>.” Kindly explain in the email the reason for your request.<\/p>\n

STEP TWO<\/strong>
\nWe will respond in a timely manner to support your request. However, if the order has already been processed and shipped from our warehouse, you will have to receive the order first to return the products<\/a>. The products would have to be returned in their original conditions. Once this has been verified, we will issue the corresponding refund<\/a>.<\/p>\n

If the order hasn’t been processed, we will proceed with the necessary steps such as a refund<\/a>.<\/p>\n

REFUNDS<\/h3>\n

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.<\/p>\n

Late or missing refunds (if applicable)
\nIf you haven\u2019t received a refund yet, first check your bank account again for any temporary transactions. Then contact your bank or credit card company, it may take some time before your refund is officially posted.<\/p>\n

If you\u2019ve done all of this and you still have not received your refund yet, please contact us at hello@getvoon.com.<\/p>\n

SHIPPING<\/h3>\n

To return your product, please mail to:
\nGetVoon,
\nAttention: Voon Exchange, Logicor \u2013
\nC Bolaget i Landvetter AB, Mediav\u00e4gen 4, SE-438 91 LANDVETTER, SWEDEN.<\/p>\n

You may be responsible for paying the shipping costs for returning your item depending on the circumstances. Our standard policy is that shipping costs are non-refundable. If you receive a refund, the cost of original shipping may be deducted from your refund.<\/p>\n

Depending on where you live, the time it may take for your exchanged product to reach you may vary. All of the to-be-returned shipments will be traceable via our logistics partner.<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"For any questions or concerns regarding Voon products, please contact us at hello@getvoon.com RETURNS Here at GetVoon, we have a 30-day return policy and will take back unused and unopened…","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-817","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund Policy - Get Voon Vegan & Smokeless Hemp Pouches from Scandinavia<\/title>\n<meta name=\"description\" content=\"For any questions regarding refunds at the Get Voon webshop, please first review the refund policy here before reaching out.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.getvoon.com\/sv\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - 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